Visitor's Guide
Visitor Guidelines
UNC Health Pardee is committed to patient-centered, safe care throughout all of our healthcare facilities. Visiting guidelines allow for patient rest, treatment, and education. Family members and friends are welcome to visit, however, patient care is our primary concern.
Visitors are important to the healing of our patients. In keeping with current accreditation regulations, there will be no visitor restrictions at Pardee facilities.
Patients and visitors are not required to wear a mask at Pardee facilities unless they have respiratory symptoms, or have suspected or confirmed COVID-19. Learn more
Visitors should check with the patient's nurse before bringing food or beverages to the patient.
Parking
All parking at Pardee Hospital is free and available 24 hours a day, seven days a week, in the parking garage and throughout our campus lots. Please do not park in reserved or restricted areas.
Complimentary valet parking is available at the Main Entrance, Monday through Friday, 7:30am – 5pm.
Free valet parking is also available at the Day Surgery entrance off of Fleming Street, Monday through Friday, 5:30am – 5pm.
Make sure to lock your car and secure all valuables. If you need assistance with your vehicle while on-site, please call Security at (828) 696-4730.
Room Numbers
Room numbers for patients are available at the information desk located in the main lobby of the hospital on Justice Street. After hours, this information is available from the switchboard operator at (828) 696-1000.
Waiting Areas
There are designated lounge areas for visitors on each patient floor and in the lobby of the Main Entrance to Pardee Hospital. Specific waiting areas have been designated for families of patients in the critical care units, the emergency department and surgical unit.
During certain hours, a volunteer is on duty in the surgery waiting room to keep family members informed about the progress of surgery.
Dining & Vending
Pardee Hospital has on-site dining available on the ground floor at the Orchards Café, and on the first floor at Pardee Coffee Shop. View hours and information
Vending machines with beverages and snacks are located beside Orchards Café on the ground floor.
Gift Shop
The Gift Shop offers a variety of gift items and fresh flowers, and is located on the ground floor of Pardee Hospital. Hours are Monday through Friday, 9am - 5pm.
When someone you care for is a patient at Pardee and you're not able to visit in person, the Gift Shop staff can help you choose a gift. Gift Shop staff are able to take orders over the phone and deliver to a patient's room free of charge. Call (828) 131-3383 to place orders.
Cash, check, and credit cards are accepted in person, and credit cards are accepted for phone orders.
Internet Access
Free Wi-Fi access is available for wireless-enabled devices.
Safety & Security
The safety and security of our patients, visitors, and staff are of the utmost importance. Learn more
Tobacco Policy
Patients, visitors, and team members are not permitted to smoke inside the building or on the premises. Learn more
Hospital Maps
Questions or Concerns
We want to address your concerns as soon as possible. Please ask a staff member to put you in touch with the department leader. If you feel that your issue is not resolved or have further questions, please contact one of the areas below:
