About Your Stay

Patient Rooms

All of our patient rooms are private. If you want to leave your room for any reason, check with a nurse at the nurses' station so someone can assist you as needed.

We want you to be comfortable during your stay and offer the following amenities:

Television

Patient rooms are equipped with televisions. In consideration for other patients, we ask that TV volume be kept low and that sets are turned off overnight. We provide basic cable as well as three closed circuit channels that provide information to our patients and visitors. These include:

Channel 18: C.A.R.E. channel, providing scenic images and soothing music composed to support a healing environment
Channel 20: Designed for the Women & Children's Center, offering programs for new parents and women's health
Channel 21: Information and health-related programming

Telephone

Telephones are provided in every room, with the exception of intensive care rooms. Family and friends can reach you in your room by dialing 828-696-1-(your room number).

Local calls: Dial 9, then the number
Call within the hospital: Dial extension
Long-distance and toll calls: Dial 9, then 0, then the number*
Operator: Dial 0

*Long-distance calls cannot be charged to your room. You can make credit card calls or charge long-distance to your home number.

Telephones with amplified handsets and text telephones are available upon request.

Internet access

Guests and visitors have Internet access for their wireless-enabled laptops. Please connect to our guest access network.

Safety Drills

We conduct safety drills regularly. If a drill occurs while you are here, please remain in your room. Our nursing team will assist you in the event of a real emergency.

Handwashing

All team members are required to practice good handwashing techniques. Please help us by washing your hands before and after you eat, after you use the bathroom, and anytime your hands become soiled. Ask your nurse for more information about the importance of good handwashing.

Guests & Visitors

Family members and friends are welcome to visit. Please note this guide for visitors.

Click here for information about current visiting hours and restrictions.

Guest beds are available for a fee of $25 payable at the cashier's office on the ground floor.

Meals

Wholesome, well-balanced meals are an important part of treatment and recovery. We strive to provide nutritious meals that are prepared according to your doctor's orders. Learn more

Mail, Flowers, Newspapers

Pardee Volunteer Services delivers mail each morning. Letters and parcels that arrive after you have been discharged are forwarded to your home. Stamps and stationery may be purchased in our gift shop. Outgoing mail may be left at the nurses' station or given to a volunteer.

Tobacco Policy

Patients, visitors and team members are not permitted to smoke inside the building or on the premises. Nicotine gum or patches will be provided to you if ordered by a doctor. Learn more

Oxygen

Specific regulations are in effect in patient rooms where there is oxygen. Electrically operated equipment and aerosol products are not permitted in these areas.

Electrical Devices

All appliances brought from home, such as curling irons, radios or hair dryers, must be examined and approved by the Engineering Department before you use them.

Valuable Items

We encourage you not to bring valuables to the hospital. Items such as jewelry or wallets should be deposited in the safe in our business office. Written receipts are given in return for all items. The hospital does not accept responsibility for items of value unless they are deposited in the safe.

When not in use, dentures, eyeglasses, and hearing aids should be stored at the bedside. Your nurse can provide a container for storing dentures. The hospital cannot be responsible for the loss or breakage of such items.

Continuing Care

From the time of your admission, Pardee's case management team begins planning for any continued care you may need after you leave the hospital. This team consists of:

Your physician
A case manager
A nurse

Your case manager will assist you and your family members in arranging any continued care you may need, whether it is at your home or in a nursing facility. During discharge planning, our case management team considers:

Your and your family's wishes and needs
Input from your doctor
Evaluations of available resources throughout the country